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FAQ


What is MemberElink?
MemberElink is complete and affordable web based membership management & communication software tool for clubs, non-profit organizations, chambers, trade organizations, associations and other membership based businesses. This solution provides you with a customizable website with complete control over its content hosted at REI facilities. This management tool is designed specifically for those that want to publish information on the internet. MemberElink provides membership software, membership management software, association management software, event management software and website content management software to different membership

Why MemberElink?
MemberElink is a reliable, robust, and scalable service that includes everything you need to get up and running quickly. You don't have to search around to find and assemble all the components needed to build and manage your web site. MemberElink is a platform independent, database-driven, web-based solution that requires no programming skills or special hardware/software to be installed on the user’s computer. Member communication, event and speaker management, and a comprehensive member directory that is continually updated by the users themselves enable the membership organization to manage and communicate effectively while increasing performance efficiency.

What are the advantages of using MemberElink solution?
• No Activation/setup fee charges.
• Free Site Hosting (No infrastructure costs associated with networking,    software & hardware required for hosting the site)
• Minimal setup time. You site will be running smoothly and providing
   incredible value to its members in almost no time!
• Free Daily Information Backup and Storage
• Reduced human resource requirements.
• Secure login to members-only area with individual user names and
   password
• Easy content creation and maintenance with no programming
• Elimination of IT infrastructure requirements for both the application and   supporting applications, such as the database.
• Elimination of procurement and the management of software upgrades.
• Availability of the tools and data anywhere/anytime with Internet access
• Backed by an experienced technical staff


Tell me more about MemberElink membership management solution?
Any member can communicate with any other member of the organization and perform their assigned functions from any place at anytime. Members using MemberElink will have flexible access to a comprehensive set of communication tools including e-mail blasts for mass targeted communication and a full graphic cost effective programming-free newsletter. Event creation, registration, and attendance tracking allow MemberElink users to significantly decrease administrative time and effort while effectively managing their member events.

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What other features will I like about MemberElink?
MemberElink includes features which can interest you are:
• Customizable GUI
• Audio/Video Uploads
• E-mail Blast with multiple select options
• Comprehensive Member Profiles
• Bar Code Generation/Processing
• Event Registration
• Financial Reports Generation
• Speaker Management
and many more..

Who can use the MemberElink services?
Many types of organizations can use MemberElink solution services. The technology is perfect for any large or small organization that needs to manage event registrations or membership databases and communication. Below is a sample list of organizations that would benefit from MemberElink services:
• Networking Organizations
• Social organizations
• Trade Organizations
• Alumni Associations
• Associations
• Chambers of Commerce
• Clubs
• User Groups
• Non-profit organizations
• Educational Institutes
• Church
• Residential
• Home Owners
• Rotary Clubs

How much effort is involved in keeping the site running?
Once MemberElink is set up, it pretty much runs on auto-pilot. You provide the 'rules' for MemberElink to follow (through the MemberElink Admin panel), and MemberElink does the rest. It updates all the indexes whenever a new page of content is added, it manages all the user and member resources.

What about adding content?
MemberElink makes adding new content pages to your site extremely easy. You can set up an unlimited number of content providers and department managers, who can use the Admin panel to add content into the areas that you assign to them.

Adding content is a simple matter of either typing the text or cutting and pasting from widely used programs such as Word and Notepad to MemberElink text editor. Then, selecting any graphics you want to appear in the content page. Again, you control or assign someone who can add content pages, and where they can be added.
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Is Event Registration part of MemberElink Solution?
MemberElink solution includes all of the functionality of the Event Manager. Membership functions are seamless integrated into the Event Manager service. This allows you to differentiate between members and non-members and also among different membership levels.

Is there any special hardware or server equipment needed to use MemberElink?
MemberElink will run on almost any operating system with internet connection. This means that MemberElink sites can be hosted for as little as starting $30 a month. Check our different subscription pricing packages.


Are there any fees for setting up the gateway to PayPal or Merchant Account?
There is a $20 monthly fee to have the merchant account feature enabled for your MemberElink system using our preferred service provider, PayPal, a global leader in online payment solutions with 64 million account members worldwide.

If you would like to use your own credit card merchant account for processing payments, rather than our preferred merchant account, we will create a connection between your Internet gateway supported by your credit card merchant account and MemberElink. Please contact the MemberElink Customer Care Team for more information; additional setup fees may be included for this integration.

How can administrators or members access/update the data or web site?
The Administrator or members can access site via ‘Login’ page. After typing in a username and password, members are able to utilize tools such as change their website color layouts, Add members, create events, manage member directory, discussion boards, upload documents, print barcodes, create newsletters, etc. Site administrators can authorized others for higher levels of access to the ‘Administration Tools’ area where the management of members, events, and other website information are made available. Easy, form based tools means that no programming or technical skills required by the administrator for maintaining the website.

Who owns the data and where will it be stored?
Client owns their data while content, infrastructure and software tools is hosted and supported at REI facility. All data is stored on secure servers professionally managed by system administrators in REI resources. Besides the website monitoring, the web server, directory server and the database servers are monitored for their performance and resource utilization to ensure that the system performance does not affect availability and access to the website.
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What about site Security?
As part of the ongoing security practices, system and web server logs are continuously checked to monitor attempts for unauthorized access to the servers and the website. Intrusion detection systems like Real Secure, Argus and custom created scripts are currently in use at REI facilities. Also, to ensure security of the website, timely patches to the operating systems and the application software are applied to plug any reported security vulnerabilities.

Is MemberElink used for adult sites?
No. MemberElink is not designed for sites that offer adult images. We do not license the software for that type of application.

What about support?
One month of free technical support and same version upgrades is included with different MemberElink subscription packages. Additional annual support and other development support can be upgraded at any time.

If I'm interested or need more information about MemberElink solution. What’s next?
You can sign up with our site using signup form or you either call our MemberElink Representative at 703-256-2245 or use our contact page and we'll answer your questions and help you decide if MemberElink is for you.

I know of an association that MemberElink would be perfect for, who can they contact?
MemberElink is perfect for any association, club, or organization. The system is a great for personal use or professionally. (Churches, Sports, Non-Profits, Homeowner’s, Association Management Companies, or even your very own presence on the web!)
Contact: Derek Sheets, dtsheets@reisys.com, 703-256-2245
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Why Us? MemberElink provides Free 7 Day Trial Period,  No Activation Fee, Free 1 Month of Technical Support, Flexible Subscription Plans, Go live in less the 48 hour, Proven Performance Track.
190 9001:2000 Certified. Design, Installation and Service of IT Solutions and Products.Call us now at 1-703-256-2245. We are your partners in building reliable, effective and innovative solutions!
 




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REI Systems, Inc. is a leading provider of web-enabled, database-driven knowledge management and performance support solutions for federal agencies, state and local governments, and the commercial and industrial sector. For more information, visit www.reisys.com.
 
*MemberElink provides membership software, membership management software, association management software,
event management software and website content management software to different membership organizations.